Login Problems

What to check when you cannot sign in.

Use the right login

• Writers and Editors use the contributor login at /login.
• Managers should use the access path provided to them.
• Using the wrong login route can make the next step feel confusing even when the account is valid.

If you are sent to Email Verification

Your credentials may be correct, but the platform still needs to confirm ownership of the email address. Finish verification before trying to enter the dashboard again.

If you are sent to Account Under Review

Your email is verified, but your contributor application is still being reviewed. Writers and Editors must complete the doctrine and questionnaire flow before Manager approval can unlock full access.

If your password is not working

Use Forgot Password. The reset flow verifies your email, asks for a reset code, and then lets you create a new password.

If access still fails

• Confirm the email address is spelled correctly.
• Check whether the account is still pending, suspended, or rejected.
• Try the correct role login route.
• Ask the responsible platform Manager to confirm the account state if it should be active but still cannot enter.